FAQ
678 casino's most important questions answered
From opening an account and logging in, to live casino games, welcome bonus wagering, and withdrawals to bKash and Nagad — the most frequently asked questions from 678 casino players are answered here directly and in full. If you cannot find your question, contact our 24/7 support.
Table of Contents
Section 01
Account and Login
No. Each player is allowed only one account at 678 casino. Creating multiple accounts using the same name, mobile number, or payment wallet is prohibited. If a second account is detected, both accounts and their balances may be suspended. For full details on the rules, please visit the Terms and Conditions page.
Go to the 678 Login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. After verifying the OTP, set a new password. Your password should be at least 8 characters long, and using a mix of numbers and letters will keep your account more secure. If you have trouble, contact support via live chat.
The full name entered at registration cannot be changed, as it is later matched against your identity verification (KYC) and payment wallet name. However, if there is an error in your details, the 678 casino support team can make corrections after verifying your documents. To change your mobile number as well, contact support directly.
Usernames must generally be between 6 and 18 characters and may only contain English letters and numbers. Passwords must be at least 8 characters long, and you should avoid easily guessed passwords (such as 12345678 or your own name). A strong password keeps your account secure.
After several failed attempts, your account may be temporarily locked. Clear your browser cache and cookies, then try again. If the problem continues, contact 678 casino's 24/7 live chat — the team will verify your account and resolve the issue quickly. If you are using the app, try updating it.
Players must be at least 21 years old to participate in casino and betting activities at 678 casino. Confirming this at registration is mandatory. During the identity verification process (KYC), you may be required to prove your age with a national ID card or passport. Accounts belonging to anyone under 21 will be closed.
Section 02
Casino and Table Games
At 678 casino Evo Live, a real dealer runs the game from a studio or casino floor and broadcasts it directly to your screen via high-quality video streaming. You place your bets from your own device, the dealer deals cards or spins the roulette wheel, and results are visible immediately. With a good internet connection, the experience is completely uninterrupted.
678 casino has different limits across different tables so that both new and experienced players can play at a comfortable level. Options range from low-bet tables to high-limit VIP tables. The specific limits for each table are shown before you enter the lobby, so you can choose the best table for your budget.
Teen Patti is a three-card South Asian card game where the player with the best hand wins — a Trio (three of the same card) is the highest hand. Andar Bahar is simpler: the dealer reveals a "joker" card, and you bet on whether a card of the same value will appear first on the Andar (left) or Bahar (right) side. Both games are available in the 678 casino live lobby with Bengali chat support.
Yes. The 678 casino live casino is playable on both Android and iOS devices via mobile browser and app. The games are optimised for mobile screens, so the video quality and betting interface work well. Live streaming runs most smoothly on a good 4G or Wi-Fi connection.
In Baccarat, the hand — Player or Banker — whose points are closest to 9 wins. You can bet on Player, Banker, or Tie. Statistically, the Banker bet has a slightly higher win rate, though a commission is deducted on wins. The Tie bet offers a higher payout ratio but has a much lower chance of occurring.
Section 03
Welcome Bonus
Slot games generally count in full toward wagering. Games in the 678 casino Slots section are the most suitable for meeting bonus wagering requirements. Live table games and sports bets may count partially or not at all — the exact contribution rates are stated in the bonus terms. It is best to read the terms before claiming a bonus.
No. The welcome bonus at 678 casino can only be received once per account. It applies to the first deposit only: 100% bonus, up to ৳5,000. If the same person tries to claim the bonus again by opening a new account, this will be treated as a rules violation and both accounts may be closed.
678 casino bonuses have a set validity period, which generally begins counting from the day the bonus is activated. If the wagering requirement is not met within the allotted time, the bonus and any winnings earned from it will be cancelled. The exact period is stated in the bonus offer terms, so read them before claiming.
Wagering means the bonus amount must be used as bets a set number of times. Example: if you deposit ৳1,000 you receive a ৳1,000 bonus, giving you a balance of ৳2,000. Once the bonus ৳1,000 × 20 = ৳20,000 in wagers is completed, winnings can be withdrawn. Another example: on a ৳10,200 deposit the maximum bonus is ৳5,000, balance ৳15,200; wagering required ৳5,000 × 20 = ৳1,00,000.
Winnings linked to a bonus cannot be withdrawn before the wagering requirement is fully completed. However, the rules for withdrawing your own original deposit or general winnings unrelated to the bonus may differ — the specific conditions are stated in the bonus details. Once wagering is complete, the full balance becomes withdrawable.
Yes, 678 casino runs several regular offers. Weekly Deposit Festival — 50% bonus, up to ৳5,000 (20x wagering). Slots Fun Bonus — 30% bonus, up to ৳3,000 (for slots players only). In addition, 678 VIP members receive weekly cashback and birthday rewards. Full details of all offers are available on the site.
Section 04
Money Withdrawal
The minimum withdrawal amount at 678 casino is ৳800. Withdrawal requests below this amount will not be processed. The same minimum applies across all payment methods — bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure your account has enough withdrawable balance and that your wagering is complete.
Yes, but with conditions. To withdraw winnings earned from a bonus, the wagering requirement for that bonus must be completed. For the welcome bonus, winnings become withdrawable after the bonus amount has been wagered 20 times. If wagering is incomplete, bonus-related funds cannot be withdrawn.
No. Under 678 casino's rules, withdrawal funds are sent only to a bKash, Nagad, Rocket, or Upay wallet registered in the player's own name. Withdrawal requests to third-party accounts are rejected. This rule is strictly followed for financial security and fraud prevention.
Standard withdrawal requests at 678 casino are completed within 30 minutes to 3 hours. The same timeframe applies to all payment methods — bKash, Nagad, Rocket, and Upay. If KYC verification is incomplete or there is an issue with the account, it may take longer. If there is a delay, contact live chat.
If the request has not yet started processing — that is, it is still in "pending" status — you may contact live chat to request a cancellation. However, once processing has begun, cancellation may not be possible. You should notify support as soon as possible.
Not necessarily, but 678 casino generally processes withdrawals to any accepted method registered in the player's name (bKash, Nagad, Rocket, or Upay). To confirm whether your deposit method needs to match your withdrawal method, it is best to check with support when making or before making a withdrawal request.
If you cannot find your answer, contact us directly
If your question is not answered on this FAQ page, the 678 casino support team is available in Bengali and English seven days a week, 24 hours a day.
Live chat
Click the live chat button on any page of the site. A support agent will respond in Bengali right away. This is the fastest way to get help with account issues, payment problems, or any other questions.
Email Support
For complex issues or when you need to send documents, contact us by email. 678 casino's support email address: — you can write in Bengali or English.
Responsible Gaming
To manage your playing habits or learn about self-exclusion, read the responsible gaming guidelines. This service is for those aged 21 and above.