678 casino Privacy Policy

Introduction and Scope of Application

This privacy policy ("Policy") applies to the 678 casino platform and all related services. When you register on our website, manage your account, or use any of our services, you are considered to have accepted the terms of this policy.

678 casino is an online entertainment platform operated for Bangladeshi users. We publish all information about our organisation transparently and follow strict policies to protect user data. This policy should be read together with our terms and conditions, which set out the overall framework of our services.

This policy applies only to the 678 casino platform itself. Third-party websites or services are governed by their own privacy policies, for which we are not responsible. We do not knowingly collect information from anyone under 18 years of age, or under 21 years of age where applicable.

What Information We Collect

We collect various types of information when you create and manage an account at 678 casino. This information is divided into the following categories:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Address details
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Details of deposit and withdrawal transactions
• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction date, time, and amount

2.3 Technical Information Collected Automatically

• IP address and device type
• Browser type and version
• Operating system information
• Cookie and session data
• Time spent on the website and pages visited

2.4 Gaming Activity Information

• History of games played and bet records
• Account balance and bonus usage information
• Gaming habits and preferences

2.5 Communication Information

When you contact our customer support via live chat or email, we retain records of those conversations. These are used to improve service quality and resolve disputes.

Purpose of Using Your Information

678 casino uses collected information only for specific, legitimate purposes. Each purpose is clearly stated below:

1. Account management: Completing registration, verifying identity, and keeping your account secure.
2. Financial services: Processing deposits, approving withdrawals, and issuing bonuses.
3. Fraud prevention: Detecting unusual activity and ensuring account security.
4. Customer support: Answering queries, resolving complaints, and providing technical assistance.
5. Service improvement: Analysing user experience to improve the quality of the platform.
6. Responsible gaming: Monitoring gaming behaviour to support users who may be at risk.
7. Marketing communications: Informing you about relevant offers and promotions, based on your consent.
8. Legal compliance: Meeting applicable laws and regulations.

We never sell your information to third parties. Data is shared only with partners who need it to provide services — such as payment processors or identity verification agencies — and those partners follow the same standards of privacy.

Cookies and Tracking Technologies

The 678 casino website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security. Without these, the website will not function properly.
• Functional cookies: Used to remember your preferences, such as language settings.
• Analytical cookies: Collect statistical data to help us understand user behaviour.
• Marketing cookies: Used to show relevant advertisements based on your interests.

4.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may limit some features of the website. Cookie management varies by browser — this option is usually found in the browser's "Settings" or "Privacy" section.

Data Security Measures

To protect your information, 678 casino has adopted industry-standard technical and organisational measures.

5.1 Technical Security

• SSL encryption: All data exchanged between the website and our servers is encrypted using SSL technology.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-factor authentication (OTP): For sensitive actions such as withdrawals, an OTP is sent to your mobile number.
• Regular security audits: Our systems undergo regular security audits.
• Firewall and intrusion detection: Advanced firewall systems are used to block unauthorised access.

5.2 Organisational Security

• Only staff who need it can access user information.
• All staff receive training on data protection.
• Strict confidentiality agreements are maintained with third-party service providers.

Please note that transmitting information over the internet is never entirely risk-free. Even with the highest level of care, absolute security cannot be guaranteed. You are also responsible for keeping your login details safe.

Data Sharing and Disclosure

678 casino does not sell your personal information to third parties under any circumstances. Information may be shared only in the following limited situations:

6.1 Service Provider Partners

Companies that provide services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. These partners receive only the information necessary to deliver their specific service.

6.2 Legal Obligations

We may be required to provide information to authorities in order to comply with a court order or lawful legal process. In such cases, we will try to notify you as far as possible, unless prohibited by law.

6.3 Fraud and Security Protection

Relevant information may be shared with the appropriate authorities or partners to address fraudulent activity or protect the security of our platform.

6.4 Business Changes

In the event of a merger or acquisition, user information may be transferred. However, the new owner will also be bound by this privacy policy.

Data Retention Period

Your information is kept for as long as it is needed. Retention periods are determined according to the following principles:

• All information is retained while your account is active.
• After account closure, financial transaction and identity-related information is generally retained for several years, as this is necessary for fraud prevention and legal compliance.
• If you withdraw your marketing consent, your information will immediately stop being used for that purpose.
• Once the specified period has ended, information is securely deleted or anonymised.

Your Rights and Options

You have the following rights regarding your personal information. To exercise these rights, please contact our customer support team.

8.1 Right to Access Your Information

You can request to know what information we hold about you. We will provide a summary of that information within a reasonable time.

8.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you have the right to have it corrected. You can update your information through your account settings or by contacting customer support.

8.3 Right to Opt Out of Marketing Communications

You can stop receiving marketing emails or messages at any time by using the unsubscribe option or by contacting us. Account-related essential communications are separate from this.

8.4 Right to Close Your Account

You may close your account at any time. Self-exclusion and account closure options are available under our responsible gaming policy. Even after account closure, certain information will be retained for a specified period for financial and legal purposes.

Protection of Minors' Information

678 casino strictly prohibits registration by anyone under the age of 21. Date of birth is verified at registration, and identity documents may be used to confirm age where necessary. If an account belonging to a minor is identified, it will be closed immediately and the associated information deleted.

If a parent or guardian believes their child is using our platform, please contact our customer support immediately.

Policy Changes and Updates

678 casino reserves the right to amend this privacy policy as needed. When a significant change is made, we will:

• Publish a notice on the website.
• Notify you at your registered email address.
• Update the "Last updated" date at the top of the page.

Continuing to use the platform after changes have been published will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

11.1 Contact Methods

• Live chat: Immediate support is available directly via live chat on the website.
• Email: [email protected]

11.2 Complaint Process

If you believe your privacy rights have been violated, please first submit a written complaint to our customer service. We will investigate within a reasonable time and provide you with a written response. For general questions, visit our Frequently Asked Questions page, where you will find answers to many questions about privacy and account security.

This policy has been drafted and will be interpreted in accordance with the applicable laws of Bangladesh. Any disputes will be resolved by mutual agreement between both parties.